Terms of purchase and delivery
Games4You offer 3 different ways of collecting your purchase. Orders made after 19:30 are processed the next morning.
At the store
The fastest option of collecting the purchase is at the store.
Delivery with Omniva parcel machines.
Every purchase over 15Eur gets a free delivery within Latvia (*exceptions). Purchases below 15Eur cost 3Eur with Omniva. Our guaranteed delivery time is 3 working days.
*Free delivery with Omniva does not include products with size 39*64*38cm or larger.
Courier deliveries at your door
The delivery with courier services is provided between 8:00-18:00. Courier will contact you beforehand and agree on specific time that`s convenient for you. FYI – the delivery may be accepted only by the person that made the payment.
Deliveries in Latvia, outside Riga take 2-4 working days. Please not, during holiday time deliveries may take 1-2 days longer.
Courier delivery pricing:
*Cities in Latvia: Aizkraukle, Aluksne, Balvi, Bauska, Cesis, Daugavpils, Dobele, Gulbene, Jelgava, Jekabpils, Jurmala, Kraslava, Kuldiga, Liepaja, Limbazi, Ludza, Madona, Ogre, Preili, Rezekne, Saldus, Talsi, Tukums, Valmiera, Ventspils.
*Counties in Latvia: Ādažu nov., Babītes nov., Baldones nov., Carnikavas nov., Garkalnes nov., Inčukalna nov., Krimuldas nov., Ķekavas nov., Mālpils nov., Mārupes nov., Olaines nov., Ropažu nov., Salaspils nov., Saulkrastu nov., Sējas nov., Siguldas nov., Stopiņu nov.
Ex.: 5kg package from Riga to Rezekne will cost:
3.25 Eur + 7 % fuel koef. + 3% road tax = 3.58 + VAT.
Ex.: 1 Eur palette from Riga to Rezekne will cost:
30.00 Eur + 7 % fuel koef. + 3% road tax = 33.06 + VAT.
Return of Goods
Regulations of the Cabinet of Ministers of the Republic of Latvia No.255 "Regulations on Distance Contracts" state, client has the right to return the product within 14 days after the date of purchase. Consumer Rights Protection Law of the Republic of Latvia 12.6. state, consumer is responsible for the safety and the quality of the product until the term of the return.
- In order to agree on terms and specifics of the return, please contact us by Email firstname.lastname@example.org or by calling +37126662018 (during working days in between 10:00-20:00), before contacting prepare the order # and date.
- For the return, please provide a signed enquiry letter and attach a document approving the purchase, also choose the most convenient way yourself: Email - email@example.com; send it through post – LTD “Furors BF” Brivibas street 186, LV-1012; or bring it to the store along with the product – Riga, Barona street 23.
- It is enough to submit the enquiry letter within 14 days in order to be compliant with return of goods policy. 14 days from the moment the product has been turned over to client or the specified person of delivery.
- In case of a return of goods, refund will be made not later than 14 days after the return of the product.
- The costs of the return are fully covered by the costumer and the store does not refund those.
- The rights to return the goods are not applicable in the following cases:
- If the packaging has been opened and the product is a subject of health or hygiene concern/risk.
- If the packaging has been opened and the product has been used for a different reason, other than identifying the type, qualities and operation of the product.
- In case of the return, the product has to be inside the original packaging, also providing safe packaging for the transportation until the package is back in the store Games4You. Refund of the product and delivery (from store to client) can only be made after receiving the product at the store, but no later than 14 days after receiving the enquiry. Games4You keep the rights to withhold the refund until the moment the product has ben returned or confirmation of the delivery has been provided.